A Customer Service Specialist role is to be a ‘professional’ for direct customer support. They may operate within all sectors and organisation types. They are the advocates of a company’s or organisation’s service standards and work with customers every day.
Customer Service Specialists operate in many types of business environments including contact centres, retail, web chat, pre or post-sales services. The skills learnt on this Apprenticeship can transfer across many customer touch points and apply to multiple industry sectors offering a varied, progressive career.