Customer Service Specialist Level 3


A Customer Service Specialist role is to be a ‘professional’ for direct customer support. They may operate within all sectors and organisation types. They are the advocates of a company’s or organisation’s service standards and work with customers every day.

Customer Service Specialists operate in many types of business environments including contact centres, retail, web chat, pre or post-sales services. The skills learnt on this Apprenticeship can transfer across many customer touch points and apply to multiple industry sectors offering a varied, progressive career.

Qualifications Included:

Level 2 Functional Skills – Maths and English (unless exempt)

Included as Value Added:
Level 3 Certificate in Customer Service (Knowledge)
  • Flexible national delivery available on this Apprenticeship, delivered using a ‘hybrid learning’ approach, incorporating face-to-face; work-based assessment and learning support sessions, along with timetabled tutor led live e-tutorials (accessed using MS Teams Education).
  • If required laptops loaded with all the necessary software packages are available free of charge to all Apprentices on a loan basis, ensuring access for everyone to the full curriculum.
  • As part of our commitment to the environment, we deliver all aspects of the Apprenticeship using the latest e-technology, including paperless inductions, live tutor led e-tutorials, and e-portfolio system for uploading course work and evidence gathering.
  • Spread recruitment costs throughout the year, by utilising our employer friendly, roll-on-roll-off monthly enrolment dates. Our flexible modular timetable breaks away from the traditional September start date (term times).
  • Apprentice progress reports are available to all employers on a monthly basis.
  • Unit Rate: £4,000 per Apprentice (no additional fees).
  • Typical duration to gateway: 15 months.

For further information visit Institute For Apprenticeships: