RAILWAY OPERATIONS APPRENTICESHIPS

An Apprenticeship in Passenger Transport Services is a great opportunity to play a vital role in providing a high quality, accessible, safe and modern transport service.
Train Drivers are responsible for driving trains in a safe, punctual, economic manner over various routes following rail rules, regulations and procedures.

Passenger Transport Operative – Level 2

This apprenticeship is suitable for people who are in starting roles with a responsibility to provide high quality customer service within the safety critical transport environment.

The broad purpose of the occupation is to help customers travel to their destinations. Passenger transport operatives do this by helping customers travel safely, on time and in comfort from the beginning to the end of their chosen journey. Passenger transport operatives work within safety-critical environments. They provide high quality services to customers, ensuring that safety, customer care, and commercial standards are met. They assist other staff and identify customer needs, particularly during a disruption in service.

This Apprenticeship takes a core and options approach. All apprentices must attain the core knowledge, skills and behaviours. Apprentices must also select one from either the ticketing, dispatch or onboard options.

Those who work in ticketing usually offer a full counter service at the station or depot. This can be quite pressurised, depending on the number of passengers. They offer specialist assistance with travel across the UK network. They must diagnose a customer situation and offer impartial advice on the appropriate travel solution, which can mean selling tickets beyond their own organisations network. They may also be required to promote certain services.

Some passenger transport operatives instead work on board vehicles. They may be required to check tickets, and in some situations also sell a limited range of tickets. Their main responsibility is to keep the travel environment safe for all who use it. They must monitor and respond to live events, from passenger issues to delays.

Finally, dispatch operatives work on the platform. They receive, turn around and dispatch vehicles in line with set procedures. They also have to monitor and respond to activity happening within the station or platform, such as overcrowding. They have the power to stop a vehicle when required to maintain safety. These three occupations work together in teams to provide a seamless service that allows fare paying passengers to safely access their chosen transport to their destination.

  • Flexible national delivery available on this Apprenticeship.
  • As part of our commitment to the environment, we deliver all aspects of the Apprenticeship using the latest e-technology, including paperless inductions, live tutor led e-tutorials, and an e-portfolio system for uploading course work and evidence gathering.
  • Spread recruitment costs throughout the year, by utilising our employer friendly, roll-on roll-off monthly enrolment dates. Our flexible modular timetable breaks away from the traditional September start date (term times).
  • Apprentice progress reports are available to all employers on a monthly basis.
  • Unit Rate: £6,000 per Apprentice
  • Duration: 15 Months (including End Point Assessment)
  • Institute For Apprenticeships: Passenger Transport Operative / Institute for Apprenticeships and Technical Education

Train Driver – Level 3

This Apprenticeship is suitable for Passenger Train Drivers, Depot Drivers, Freight Train Driver and On-Track Machine Drivers. Train Drivers are responsible for driving trains in a safe, punctual, economic manner over various routes in accordance with rail rules, regulations and procedures.

A Train Driver could work in a number of rail environments, such as high speed, passenger, freight, underground, metro, suburban, cross border, depots, sidings or maintenance sheds; moving passengers, goods, empty coaching stock or driving on-track machines to perform infrastructure maintenance work.

Employers may wish to consider the optional inclusion of the value added EAL Level 3 Diploma in Train Driving (C00/4312/6) qualification. The EAL Level 3 Diploma in Train Driving is a competence-based qualification requiring work-based evidence of the learner’s competent ability and demonstration of their underpinning knowledge and understanding in a range of train driving activities including: preparing for duty, communicating effectively, preparing, and operating trains for service, responding to train faults and out of course situations; and customer service.  It has 834 guided learning hours (GLH) and a Total Qualification Time (TQT) 895 hours (this is notional time required by the learner to complete the qualification). For further information on the value added inclusion of the EAL Level 3 Diploma in Train Driving within this Apprenticeship, please contact us to discuss.

  • Flexible national delivery available on this Apprenticeship
  • As part of our commitment to the environment, we deliver all aspects of the Apprenticeship using the latest e-technology, including paperless inductions, live tutor led e-tutorials, and an e-portfolio system for uploading course work and evidence gathering.
  • Spread recruitment costs throughout the year, by utilising our employer friendly, roll-on roll-off monthly enrolment dates. Our flexible modular timetable breaks away from the traditional September start date (term times).
  • Apprentice progress reports are available to all employers on a monthly basis.
  • Unit Rate: £21,000 per Apprentice
  • Duration: 18-24 Months (subject to employer, and including End Point Assessment)
  • Institute For Apprenticeships: Train driver / Institute for Apprenticeships and Technical Education

Passenger Transport Operations Manager – Level 4

A Passenger Transport Services Operations Manager is required to have a detailed understanding of the operational transport service, its targets and obligations, the relevant transport infrastructure and its assets.

Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management. An Apprenticeship in passenger transport services is the first stop to a great career in an exciting and dynamic industry. Train’d Up’s delivery model also includes the value added ILM Level 4 NVQ Diploma in Management and the IOSH Managing Safely certificate.
  • Flexible national delivery available on this Apprenticeship, delivered using a ‘blended learning’ approach, incorporating face-to-face work-based assessment and learning support sessions, along with timetabled tutor led live e-tutorials (accessed using MS Teams Education).
  • Laptops loaded with all the necessary software packages are available free of charge to all Apprentices on a loan basis, ensuring access for everyone to the full curriculum.
  • As part of our commitment to the environment, we deliver all aspects of the Apprenticeship using the latest e-technology, including paperless inductions, live tutor led e-tutorials, and an e-portfolio system for uploading course work and evidence gathering.
  • Spread recruitment costs throughout the year, by utilising our employer friendly, roll-on roll-off monthly enrolment dates. Our flexible modular timetable breaks away from the traditional September start date (term times).
  • Apprentice progress reports are available to all employers on a monthly basis.
  • Unit Rate: £12,000 per Apprentice
  • Duration: 21 Months (including End Point Assessment)
  • Institute For Apprenticeships: Passenger transport operations manager / Institute for Apprenticeships and Technical Education

Want to find out more?

For further information or to book a place on any of the Apprenticeships, please call us on 0330 058 8300, or:

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