Customer Service Practitioner Level 2


Outstanding customer service is essential for any business. The role of a Customer Service Practitioner is to ensure customer satisfaction when purchasing high quality products or services whether delivered from a company’s workplace, digitally through e-commerce, or at a customer’s location.

Whether at the first point of contact or after- sales service, customer service is essential in influencing customer’s buying experience and their satisfaction with an organisation and/or product. The Apprenticeship will provide expertise to offer continuous improvement in customer service, communications and empowerment to be confident to deal with customers at all touch points in a positive, personable and professional way.

Qualifications Included:

Level 1/2 Functional Skills – Maths and English (unless exempt)

Included as Value Added:
Level 2 Certificate in Customer Service (Knowledge)
  • Flexible national delivery available on this Apprenticeship, delivered using a ‘hybrid learning’ approach, incorporating face-to-face; work-based assessment and learning support sessions, along with timetabled tutor led live e-tutorials (accessed using MS Teams Education).
  • If required laptops loaded with all the necessary software packages are available free of charge to all Apprentices on a loan basis, ensuring access for everyone to the full curriculum.
  • As part of our commitment to the environment, we deliver all aspects of the Apprenticeship using the latest e-technology, including paperless inductions, live tutor led e-tutorials, and e-portfolio system for uploading course work and evidence gathering.
  • Spread recruitment costs throughout the year, by utilising our employer friendly, roll-on-roll-off monthly enrolment dates. Our flexible modular timetable breaks away from the traditional September start date (term times).
  • Apprentice progress reports are available to all employers on a monthly basis.
  • Unit Rate: £3,500 per Apprentice (no additional fees).
  • Typical duration to gateway: 15 months.

For further information visit Institute For Apprenticeships: