Aim:
To allow managers to explore all management skills and techniques and then apply them to practical situations. COURSE CONTENT: •

Target Group:
Aimed primarily at those who have full management responsibility for subordinates. It builds on the skills already developed in such a way that both new and more experienced managers can benefit. Managers who attend this course may have previously attended a short basic supervisory or introductory management programme.

Course Content:

• Your role as a manager
• Exercise on the process of management
• Planning
• Objective setting
• Questioning skills
• Listening skills
• Communication
• Reviewing performance
• Managing stress
• Influencing skills
• Monitoring and control
• Meetings
• Structuring fact finding sessions
• Fact find practice
• Leadership
• The power of your behaviour
• Time management
• Legal and procedural responsibilities
• Handling difficult situations

Duration: 5 Days Delegate Numbers: 12 delegates per course Certification: All delegates will receive a Train’d Up Certificate of Attendance in order to record Continuous Professional Development. In-House Delivery: For information on how this course can be delivered for you as an In-House programme please contact Train’d Up on 0845 6029 665 or e-mail enquiries@traindup.org. Booking A Course: To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.

External Links:

	Scottish Qualifications Agency www.sqa.org.uk
	City and Guilds www.city-and-guilds.co.uk