OVERVIEW
An interactive training workshop designed to raise awareness, develop understanding and enhance cross-cultural communication skills in the business environment.

TARGET LEARNERS
Individuals, teams or organisations

PERFORMANCE NEEDS
Learners with a need to be aware of the impact of culture and confident and effective when dealing with people from a variety of different cultural backgrounds.

LEARNING OBJECTIVES
To develop learners’ ability to:

• understand what culture is and how it can become apparent;
• understand stereotypes and how to break through them;
• develop an awareness of some of their own cultural assumptions;
• identify key differences in the way people from different cultures think and act;
• develop strategies for improving cross-cultural communication;
• leverage cultural diversity.

Workshop

• Introduction and objectives (10 minutes)
• Activity 3.2: What I learned (30 minutes)
• Activity 1.4: Exploring quotations (45 minutes)
• Activity 1.10: Hexagons (45 minutes)
• Activity 2.9: Visitors from Alpha Centauri (90 minutes)

• Activity 3.7: Swapping hands (15 minutes)
• Activity 3.9: Heroes (60 minutes)
• Activity 4.3: Facts, attitudes and behaviours (75 minutes)
• Activity 5.8: Cross-cultural communication skills checklist (60 minutes)
• Activity 9.1: Learning action plan (15 minutes)
• Summary

• demonstrate an enhanced awareness of culture as an issue of importance when dealing with colleagues, clients and counterparts from other backgrounds;
• recognise the impact of culture on their own and others attitudes, assumptions and behaviours at work;
• put in place specific strategies to work more effectively with colleagues and clients from other cultural backgrounds;
• see cultures as an opportunity for learning and personal development. .

Booking A Course:

To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.