OVERVIEW
An interactive training workshop designed to raise awareness, develop understanding and enhance cross-cultural communication skills in the business environment.

TARGET LEARNERS
Individuals, teams or organisations working in a business or commercial context.

PERFORMANCE NEEDS
Learners with a need to be aware of the impact of culture and confident and effective when dealing with people from a variety of different cultural backgrounds in the business world.

LEARNING OBJECTIVES
To develop learners’ ability to:

• understand what culture is and how is can become apparent at work;
• understand stereotypes and how to break through them;
• develop an awareness of some of their own cultural assumptions;
• identify key differences in the way people from different cultures think and act at work;
• develop strategies for improving cross-cultural communication;

Workshop

• Introduction and objectives (10 minutes)
• Activity 3.1: Talking about background and experience (30 minutes)
• Stereotypes and stereotyping (15 minutes)
• Brief facilitator presentation based on content of Reading activity 5.1: Moving beyond stereotypes
• Activity 3.7: Exploring behavioural styles (45 minutes)
• Activity 4.2: Creating a culture-wheel (60 minutes)
• Activity 5.9: Adapting English (30 minutes)
• Activity 6.11: What next
• (20 minutes)
• Summary (10 minutes)

• demonstrate an enhanced awareness of culture as an issue of importance when dealing with colleagues, clients and counterparts from other backgrounds;
• recognise the impact of culture on their own and others attitudes, assumptions and behaviours at work;
• put in place specific strategies to work more effectively with colleagues and clients from other cultural backgrounds;
• see cultures as an opportunity for learning and personal development.

Booking A Course:

To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.