OVERVIEW
An interactive training workshop designed to raise awareness, develop understanding
and enhance cross-cultural communication skills in the business environment.
TARGET LEARNERS
Individuals, teams or organisations working in a business or commercial context.
PERFORMANCE NEEDS
Learners with a need to be aware of the impact of culture and confident and effective
when dealing with people from a variety of different cultural backgrounds in the
business world.
LEARNING OBJECTIVES
To develop learners’ ability to:
- understand what culture is and how is can become apparent at work;
- understand stereotypes and how to break through them;
- develop an awareness of some of their own cultural assumptions;
- identify key differences in the way people from different cultures think and act at
work;
- develop strategies for improving cross-cultural communication;
- leverage cultural diversity at work.
THE LEARNING PROGRAMME
Pre-workshop
Activity 2.5: Raising awareness
Workshop
Morning
- Introduction and objectives (10 minutes)
- Activity 3.5: Getting into groups (20 minutes)
- Activity 1.2: Private agenda (35 minutes)
- Activity 1.3: Definitions of culture (20 minutes)
- Activity 2.6: What is wrong with stereotypes?
- Adapted to business environment (15 minutes)
- Facilitator presentation on Hofstede’s dimensions (20 minutes)
- Activity 4.6: Hofstede’s dimensions (60 minutes)
- Activity 4.11: Exploring the body language (30 minutes)
Afternoon
- Activity 3.7: Swapping hands (15 minutes)
- Activity 3.11: Our contribution (60 minutes)
- Activity 5.13: Immediate summaries (60 minutes)
- Activity 5.7: Cross-cultural checklist (45 minutes)
- Applied to specific cultures of interest
- Activity 9.1: Learning action plan (15 minutes)
- Summary
LEARNING AND DEVELOPMENT OUTCOMES
Successful learners will leave the workshop with the ability to:
- demonstrate an enhanced awareness of culture as an issue of importance
when dealing with colleagues, clients and counterparts from other
backgrounds;
- recognise the impact of culture on their own and others attitudes,
assumptions and behaviours at work;
- put in place specific strategies to work more effectively with colleagues and
clients from other cultural backgrounds;
- see cultures as an opportunity for learning and personal development.
CLOSE & EVALUATION
| Booking A Course: | To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.
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