| Timings | Contents
| Delivery Method
| Resources | Reference to CPC Syllabus
|
|---|
| 15 mins | Introductions & Objectives
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| |
| 75 mins
| Understanding Your Industry
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5,
3.6, 3.8 |
| 45 mins
| The Role of the Driver in Customer Relations
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5, 3.6, 3.8 |
| 15 mins Break |
|---|
| 45 mins
| The Role of the Driver in Customer Relations (contd)
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5, 3.6, 3.8 |
| 75 mins
| Being an Ambassador for your Company
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5, 3.6, 3.8 |
| 45 mins Lunch |
|---|
| 90 mins
| Standards Of Behaviour, Service and Company Image
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5, 3.6, 3.8 |
| 15 mins Break |
|---|
| 90 mins
| Commercial Implications of a Poor Quality of Service
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.1,2.2, 2.3, 3.4, 3.5, 3.6, 3.8 |
| 15mins
| General Discussion / Question & Answer Session / Final Confirmation & Course Closure
| PowerPoint Presentation & Feedback Forms
| PC and LCD Projector
| |
