| Timings | Contents
| Delivery Method
| Resources | Reference to CPC Syllabus
|
|---|
| 15 mins | Introductions & Objectives
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 1.1, 1.2, 1.3, 1.5, 1.6,2.1, 2.3, 3.2, 3.3, 3.5,3.6 |
| 45 mins
| What is Customer Care?
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 2.3, 3.6 |
| 45 mins
| What is the DDA? What does it mean to me?
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector | 3.2, 3.6, 3.8 |
| 15 mins Break |
|---|
| 45 mins
| What is the DDA? What does it Cover?
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 3.2, 3.6, 3.8 |
| 45 mins
| Legislation Regarding the DDA in Transport
| Interactive Workshop Using PowerPoint Presentation
| PC & LCD Projector
| 3.2, 3.6, 3.8 |
| 15mins
| General Discussion / Question & Answer Session / Final Confirmation & Course Closure
| PowerPoint Presentation & Feedback Forms
| PC and LCD Projector / Feedback Form
| |
NEED MORE INFORMATION?
For further information relating to Train’d Up CPC Training please contact one of our Advisors
on 0845 602 9665 or email us, fill in our online form. or visit our dedicated website www.cpctraining.eu.
Train'd Up (Head Office)
Elmbank Mill
Menstrie Business Centre
Menstrie
Clackmannanshire
FK11 7BU | Train'd Up
Concorde House
Trinity Park
Solihull
Birmingham
B37 7UQ |
Train'd Up
The Blackfriars Foundry
156 Blackfriars Road
Southwark
London
SE1 8EN |
Tel: 0845 6029 665 / Fax: 0870 850 3397
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