Train’d Up apply the Guidance Council's principles and set of values that guide our operation and activities.

Our vision is of a world where high quality guidance for education, skills and work is a reality - accessible to all, when and how they need it, throughout their lives. This applies to all activities and situations relating to the provision of information, advice and guidance for learning and work. The Principles are interdependent and this Code is designed to be applied in its entirety.

IMPARTIALITY
Information advice and guidance are impartial. Train’d Up offer an impartial service and will declare any factors which might limit the impartiality of the service offered to the individual. This includes provision reflecting the vested interests of Train’d Up and/or the provision of incomplete information on opportunities for learning and work.

CONFIDENTIALITY
Our processes are confidential and this is made clear to the individual. Personal information is not to be passed on without the individual's prior permission. Any limitations on this would be made absolutely clear at the earliest possible stage.

CLIENT FOCUSED
The process is focused on the needs of the individual whose interests are paramount.

EQUALITY OF OPPORTUNITY
Equality of opportunity underpins all aspects of our provision, including the activities and behaviours of Train’d Up as a company and the opportunities to which the process leads. Train’d Up has a comprehensive Equal Opportunity Process in place.

TRANSPARENCY
Train’d Up’s processes are open and transparent. We explain in clear language appropriate to the individual how we will deliver the service and any links they have to other agencies and services.

ACCESSIBILITY
Train’d Up publicises, promotes and makes the delivery of support accessible to any eligible user. This includes stating target clientele, availability and other relevant arrangements clearly, including languages, locations and publications. It also includes removing any physical and cultural barriers for users in the target group.