Aim:
To allow all levels of staff to discover the importance of good customer care and how personal actions effect customer satisfaction.

Target Group:

• Anyone who is in a customer facing role, face to face or on the telephone
• Anyone new to a customer care role
• Experienced staff in a customer contact role who wish to enhance their existing skills

Course Content:

• Create an environment where customer care is a priority
• Deliver a service that has a positive impact on the customer
• Remain calm and confident when dealing with difficult issues
• Build customer relationships and explore opportunities to retain customer loyalty
• Enable the customer to feel they are understood and their needs met
• Communicate effectively with all types of customers

Duration: 1 Day Delegate Numbers: 12 delegates per course Certification: All delegates will receive a Train’d Up Certificate of Attendance in order to record Continuous Professional Development. In-House Delivery: For information on how this course can be delivered for you as an In-House programme please contact Train’d Up on 0845 6029 665 or e-mail enquiries@traindup.org. Booking A Course: To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.

External Links:

	Scottish Qualifications Agency www.sqa.org.uk
	City and Guilds www.city-and-guilds.co.uk