Aim:
To identify the need for assertiveness in the working environment and practise key assertiveness skills.

Target Group:
The course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

Course Content:

• Relationships with others
• Role play exercises
• Identifying good and bad relationships
• Difficult situation
• Recognising aggressive, submissive and assertive behaviour
• Interpersonal skills - questioning, listening, summarising, body language, Intervention style, feedback
• Self development, course review and personal action plans
• Extensive exercises

Duration: 1 Day Delegate Numbers: 12 delegates per course Certification: All delegates will receive a Train’d Up Certificate of Attendance in order to record Continuous Professional Development. In-House Delivery: For information on how this course can be delivered for you as an In-House programme please contact Train’d Up on 0845 6029 665 or e-mail enquiries@traindup.org. Booking A Course: To book this course, please click the button below to complete the Train’d Up booking form, telephone one of our advisors on 0845 6029 665 or e-mail enquiries@traindup.org.

External Links:

	Scottish Qualifications Agency www.sqa.org.uk
	City and Guilds www.city-and-guilds.co.uk